Conversation Design Institute Blog 

Here you find news updates, quick-reads, and in-depth articles on conversation design. Some of the world's leading experts will share their stories, give hands-on advice, or just teach you the basics. 

Follow the journey in the special Content guide to learn the basics about conversation design, receive tips and tricks, and to get a better understanding of the conversation designer role.

Content guide


  1. A guide to conversation design: why, what and how
  2. The ultimate guide for design and implementing chatbots and voice assistants
  3. The conversation designer

Why AI needs us: The non-engineers

Sep 30, 2020 9:09:26 PM / by Jurgen Gravestein

There are many people like me. People that are interested in technology, but simply do not know how to code. It is tough to break into this industry. You have to discover what value you can bring to the table for tech companies. We are often short sighted and think that we have to be engineers... But nothing is less true.

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What is takes to become a conversation designer

Sep 30, 2020 9:07:11 PM / by Hans van Dam

Conversational interfaces are hot. Every company is working on new exciting use cases and is exploring the latest technologies to engage with users in a conversational way. For years, companies have tried to improve the user experience and to make it easier for people to get jobs done. Now the technology is finally ready to engage with users through real and natural conversations: the Holy Grail of user experience.

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5 skills that conversation designers need to have

Sep 30, 2020 9:04:35 PM / by Hans van Dam

Conversation designers are in high demand on LinkedIn. But what should HR look for when recruiting them? Which skills define the conversation designer? Allow me to paraphrase a great writer. One is not born but rather becomes a conversation designer. I became one too.

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What is a conversation designer

Sep 30, 2020 9:02:56 PM / by Hans van Dam

There are many types of designers. There is not even a simple thing like a digital designer anymore. If you go on Linkedin, you will find interface designers, visual designers, experience designers, user experience designers, behavior designers, and many more. One type that is becoming increasingly more popular is the conversation designer. But what is it?

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